Deskday

Deskday is an artificial intelligence-native Professional Services Automation (PSA) and IT service management platform engineered specifically for modern Managed Service Providers (MSPs) and technology support firms. By rethinking traditional, cumbersome legacy PSA ticketing systems from the ground up, Deskday unifies conversational IT service delivery into a streamlined operations hub.

The platform introduces conversational ticketing directly inside communication platforms like Microsoft Teams, allowing end-users to request IT assistance conversationally without navigating confusing web portals. Deskday's AI service desk agent automatically categorizes incoming tickets, attempts automated first-tier troubleshooting, updates ticket statuses, logs billable technician time, and routes complex hardware issues to specialized field engineers.

Deskday is delivered as a cloud-hosted enterprise software platform accessible via modern web browsers and dedicated technician mobile applications. The platform operates on subscription pricing tiers tailored to MSP businesses based on technician seat counts, providing native integrations with remote monitoring tools, billing engines, automated invoicing, and client billing portals.