Front

Paid

front.com

Collaborative customer operations platform combining shared email inboxes, omni-channel messaging, and automated AI workflow routing.

About Front

Front is a customer operations and collaborative communication platform that bridges the gap between traditional email inboxes and help desk ticketing software. By aggregating shared company inboxes (such as support@, sales@, and billing@), SMS messages, WhatsApp, and live chat into a single unified workspace, Front empowers cross-functional teams to resolve customer requests faster.

The platform embeds Front AI, an enterprise intelligence layer capable of automatically drafting replies, categorizing inbound inquiries, and identifying customer sentiment. Support reps and account managers can collaborate internally on email drafts using internal comments and @mentions directly behind the scenes, eliminating chaotic internal email forward chains.

Front connects with over 100 enterprise integrations including Salesforce, HubSpot, Jira, and Asana, and is accessible across web, desktop (macOS/Windows), and mobile apps (iOS/Android). Following guided trial evaluations, Front offers tiered annual subscriptions designed for scaling customer operations teams.

Key Features

Core capabilities and technical highlights of Front

Omni-channel shared inbox aggregating email, SMS, WhatsApp, social channels, and web chat into one interface.

Front AI engine delivering automated response drafts, conversation summaries, and sentiment analysis.

Internal team collaboration tools enabling private @mentions, internal comments, and shared draft editing.

Extensive ecosystem of over 100 deep integrations linking customer conversations directly to CRMs and project trackers.

Popular Use Cases

How teams, developers, and creators get value from Front

1Collaborate internally on customer email responses using background comments and shared drafts before sending.

2Unify support inquiries from email, SMS, live chat, and WhatsApp into a single centralized team inbox.

3Deploy Front AI to automatically categorize incoming messages and route high-priority accounts to designated managers.

4Track customer service response times and team workload metrics through advanced analytics dashboards.

Frequently Asked Questions

Common questions and answers regarding Front

Is Front free?

Front provides a free trial period for teams to evaluate the platform, but ongoing access requires a paid commercial subscription.

How does Front differ from traditional ticketing systems?

Front maintains the familiar feel of a real email inbox for customers, avoiding impersonal automated ticket numbers while providing powerful team collaboration.

What is Front AI?

Front AI includes AI Compose to draft responses, AI Summarize to condense long threads, and AI Answers to resolve customer questions autonomously.

Can Front handle SMS and WhatsApp messages?

Yes, Front connects with Twilio and WhatsApp Business to receive and reply to text messages directly inside the shared inbox.

Does Front support custom automated workflows?

Yes, Front includes a rule builder that automatically assigns conversations, applies tags, and triggers external webhooks based on incoming content.