Gorgias

Paid

gorgias.com

All-in-one e-commerce customer support platform deeply integrated with Shopify and BigCommerce to automate order management and replies.

About Gorgias

Gorgias is the leading customer experience and helpdesk platform engineered specifically for modern e-commerce merchants. Built to connect deeply with e-commerce engines like Shopify, BigCommerce, and Adobe Commerce (Magento), Gorgias allows customer service agents to view order histories, refund payments, modify shipping addresses, and cancel orders directly within support tickets.

The platform features Gorgias AI Agent, an autonomous customer service agent capable of resolving up to 60% of common e-commerce support queries—such as 'Where is my order?' (WISMO) and return requests—instantly without human intervention. Gorgias uses machine learning to analyze customer intent, detect sentiment, and suggest personalized macro responses with dynamic customer data variables.

Gorgias centralizes support channels across email, live chat, SMS, voice, Instagram DMs, and Facebook comments into a unified dashboard. Following a 7-day free trial, Gorgias offers tiered monthly and annual subscription plans based on monthly ticket volume and AI automation usage.

Key Features

Core capabilities and technical highlights of Gorgias

Deep Shopify and BigCommerce integration allowing full order edits, refunds, and cancellations directly from tickets.

Autonomous Gorgias AI Agent capable of resolving common e-commerce inquiries and order status requests instantly.

Omni-channel support dashboard consolidating email, live chat, voice, SMS, Instagram, and Facebook messaging.

Dynamic response macros with personalized customer variables pulling live data directly from merchant store databases.

Popular Use Cases

How teams, developers, and creators get value from Gorgias

1Refund orders and update shipping delivery addresses in Shopify directly from the support ticket interface in one click.

2Deploy Gorgias AI Agent to resolve routine order tracking queries autonomously across email and live chat 24/7.

3Convert social media comments and Instagram DMs into actionable support tickets and sales opportunities.

4Trigger proactive live chat campaigns to recommend products to shoppers browsing specific e-commerce product pages.

Frequently Asked Questions

Common questions and answers regarding Gorgias

Is Gorgias free?

Gorgias provides a 7-day free trial, but ongoing customer support operations require a paid monthly or annual subscription based on ticket volume.

How does Gorgias integrate with Shopify?

Gorgias connects deeply to Shopify stores via API, displaying customer order histories alongside tickets and allowing agents to edit orders directly.

What is Gorgias AI Agent?

Gorgias AI Agent is an autonomous conversational agent that analyzes merchant policies and Shopify data to resolve routine customer inquiries with zero human intervention.

Can Gorgias manage social media comments?

Yes, Gorgias automatically captures comments and direct messages from Instagram and Facebook, allowing support reps to respond from one inbox.

Does Gorgias support live chat on e-commerce stores?

Yes, Gorgias provides a customizable chat widget with self-service order tracking and automated product recommendation prompts.