LiveChat

Paid

livechat.com

Premier enterprise live chat and customer messaging software providing real-time visitor tracking and AI text generation.

About LiveChat

LiveChat is an industry-leading customer service and web messaging platform trusted by over 37,000 businesses in 150 countries. Engineered to deliver exceptional real-time customer interactions, LiveChat enables companies to connect with online visitors, answer pre-purchase inquiries, resolve support issues, and drive online sales through a polished, customizable chat interface.

The platform integrates TextMaster AI and generative message assistance, which helps customer service agents rephrase responses, fix grammatical errors, summarize customer chats, and predict customer queries before they are sent. LiveChat features rich interactive messaging elements, such as product carousels, custom forms, and canned responses that streamline high-volume customer service operations.

LiveChat connects seamlessly with over 200 software tools including Salesforce, Shopify, HubSpot, Mailchimp, and ChatBot (LiveChat's sister platform for automated bots). Following a 14-day free trial, LiveChat offers tiered per-seat subscription plans designed for businesses of all sizes.

Key Features

Core capabilities and technical highlights of LiveChat

Customizable live chat widget featuring multi-brand styling, eye-catchers, and interactive messaging forms.

AI text enhancement tools delivering automated tone adjustments, grammar corrections, and conversation summaries.

Message sneak-peek capability allowing agents to see what the customer is typing before they press send.

Extensive marketplace of over 200 turnkey integrations connecting chat data to popular CRMs and e-commerce platforms.

Popular Use Cases

How teams, developers, and creators get value from LiveChat

1Engage high-intent website visitors proactively with automated chat greetings based on time spent on product pages.

2Use generative AI message assistants to polish agent replies, adjust tone, and correct grammar in real time.

3Send interactive product carousels and checkout payment buttons directly inside live customer chat sessions.

4Track customer service team performance metrics including chat duration, first response time, and satisfaction ratings.

Frequently Asked Questions

Common questions and answers regarding LiveChat

Is LiveChat free?

LiveChat offers a 14-day free trial with full access to features, but continued operational usage requires a paid per-agent subscription plan.

What is message sneak-peek in LiveChat?

Sneak-peek allows support agents to see what a customer is typing in real time before they hit send, giving agents time to prepare answers.

Can LiveChat integrate with chatbots?

Yes, LiveChat integrates natively with ChatBot.com, allowing automated bots to resolve routine inquiries and pass complex chats to human agents.

Does LiveChat support mobile devices?

Yes, LiveChat provides native apps for iOS, Android, macOS, and Windows for support agents and administrators.

Can LiveChat track website visitors in real time?

Yes, LiveChat includes a traffic dashboard displaying current site visitors, the pages they are browsing, and their cart values.

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Tool Specifications

Pricing Modelpaid

CategoryAI Agents & Chatbots

Owner VerifiedNo

Listed DateOct 11, 2026

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