Level AI

Paid

thelevel.ai

Omnichannel customer service intelligence platform offering real-time agent assist and automated quality assurance.

About Level AI

Level AI is an enterprise contact center intelligence platform designed to improve customer experience, agent performance, and quality management.

The system utilizes advanced conversational intelligence to analyze 100% of customer interactions across voice calls, live chats, emails, and SMS in real time.

Level AI provides customer service agents with dynamic real-time guidance, suggested answers, and compliance alerts while automating quality assurance scoring and agent coaching for contact center supervisors.

Key Features

Core capabilities and technical highlights of Level AI

Real-time agent co-pilot providing contextual knowledge base retrieval and response suggestions during calls.

Semantic quality assurance engine automatically scoring interactions against customized scorecard criteria.

Omnichannel conversation capture supporting cloud telephony, live chat widgets, email, and social channels.

Deep integrations with major contact center platforms including Genesys, NICE InContact, Salesforce, and Zendesk.

Popular Use Cases

How teams, developers, and creators get value from Level AI

1Provide customer support representatives with live, in-call knowledge recommendations and next-best actions.

2Automate 100% of contact center quality assurance scoring across voice calls, emails, and chat transcripts.

3Detect customer sentiment shifts, churn risk indicators, and regulatory compliance violations in real time.

4Analyze recurring customer issues and root causes to inform product development and support strategy.

Frequently Asked Questions

Common questions and answers regarding Level AI

What contact center platforms integrate with Level AI?

Level AI connects with leading CCaaS and CRM platforms including Genesys Cloud, NICE InContact, Five9, Salesforce, and Zendesk.

Does Level AI score every customer interaction?

Yes, Level AI automatically analyzes and scores 100% of customer interactions rather than small random sample sets.

How does real-time agent assist work?

During live calls or chats, the AI listens to customer queries and surfaces verified answers and troubleshooting steps to the agent.

Can Level AI detect compliance violations?

Yes, the platform actively flags regulatory disclosures, sensitive data handling issues, and adherence to script policies.

Is Level AI designed for enterprise scale?

Yes, Level AI is an enterprise platform with SOC2 Type II, HIPAA, and PCI-DSS compliance certifications.

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Tool Specifications

Pricing Modelpaid

CategoryAI Agents & Chatbots

Owner VerifiedNo

Listed DateOct 14, 2026

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