Crisp

Freemium

crisp.chat

All-in-one business messaging and customer engagement platform offering shared inboxes, AI chatbots, and real-time CRM tools.

About Crisp

Crisp is an all-in-one customer messaging platform built to modernize how digital businesses interact with website visitors and registered users. Combining a shared team inbox, live chat widgets, AI chatbot automation, a knowledge base, and lightweight CRM capabilities into a unified suite, Crisp enables companies to capture leads and deliver exceptional customer support.

The platform features Crisp MagicReply, an artificial intelligence assistant powered by OpenAI models that analyzes customer questions and drafts hyper-relevant responses based on company documentation and knowledge base articles. Crisp also includes Crisp Bot, a visual no-code scenario builder for creating lead qualification chatbots and automated support triage flows.

Crisp provides desktop apps for macOS and Windows, mobile apps for iOS and Android, and web dashboards, integrating with WhatsApp, Messenger, Instagram, and email. It offers a free Basic tier for up to two operators alongside affordable flat-rate monthly plans that include unlimited message volumes.

Key Features

Core capabilities and technical highlights of Crisp

Unified shared inbox centralizing live chat, email, WhatsApp, Instagram, Messenger, and SMS communications.

Crisp MagicReply AI assistant drafting contextual responses using company knowledge base content.

Visual no-code chatbot builder allowing teams to design automated conversation workflows and lead qualification funnels.

Live co-browsing feature allowing support operators to view customer screens and assist them directly in real time.

Popular Use Cases

How teams, developers, and creators get value from Crisp

1Chat with website visitors in real time to answer pre-sales questions and capture qualified business leads.

2Use Crisp MagicReply AI to draft answers to technical inquiries based directly on published knowledge base articles.

3Deploy visual no-code chatbots to route incoming customer support requests to specific departments 24/7.

4View live visitor screen interactions and provide remote technical co-browsing assistance using LiveTranslate and Crisis co-browsing.

Frequently Asked Questions

Common questions and answers regarding Crisp

Is Crisp free to use?

Yes, Crisp provides a free Basic plan for up to 2 operators with core live chat and shared inbox features, with paid plans offering chatbots and CRM tools.

What is Crisp MagicReply?

MagicReply is Crisp's AI writing assistant that drafts intelligent customer responses based on your existing knowledge base articles.

What is Crisp Co-browsing?

Co-browsing allows support agents to see a live view of the customer's browser screen and guide them visually without installing screen-sharing software.

Does Crisp charge per agent seat?

Unlike many competitors that charge per agent, Crisp offers flat-rate monthly pricing tiers that include multiple team seats.

Can Crisp connect with WhatsApp and Instagram?

Yes, Crisp integrates with WhatsApp Business, Instagram Direct Messages, Messenger, and SMS directly inside the central inbox.