Tidio

Freemium

tidio.com

Customer service and conversational AI platform combining live chat, Lyro AI chatbots, and multichannel marketing automation.

About Tidio

Tidio is a widely popular customer experience and conversational marketing platform designed specifically for small businesses and e-commerce stores. Serving hundreds of thousands of websites globally, Tidio unifies live chat, AI-driven conversational bots, email ticketing, and visitor analytics into a single accessible interface to boost sales and streamline customer support.

The platform's flagship innovation is Lyro AI, a conversational AI support agent powered by large language models that understands customer context and answers up to 70% of support questions autonomously using company FAQ and help center content. Tidio also provides a visual drag-and-drop bot builder with dozens of pre-configured templates for recovering abandoned carts, offering discounts, and booking meetings.

Tidio integrates seamlessly with Shopify, WordPress, WooCommerce, Wix, and Squarespace, with native mobile apps available for iOS and Android. It offers a free tier with core live chat features and monthly conversation limits alongside scalable paid subscription plans for growing businesses.

Key Features

Core capabilities and technical highlights of Tidio

Lyro AI conversational agent capable of answering complex support inquiries naturally without pre-programmed decision trees.

Visual drag-and-drop chatbot builder with extensive pre-built templates for e-commerce and lead generation.

Multi-channel inbox consolidating website live chat, email inquiries, Instagram DMs, and Messenger conversations.

Real-time visitor monitoring showing who is browsing the site, which pages they view, and their geographical location.

Popular Use Cases

How teams, developers, and creators get value from Tidio

1Answer customer inquiries automatically 24/7 using Lyro AI trained on company website FAQ documentation.

2Recover abandoned shopping carts on Shopify stores by triggering automated discount chatbots to leaving visitors.

3Engage live website visitors directly from desktop or mobile apps when high-intent buying signals are detected.

4Collect and qualify new sales leads automatically using pre-built conversational lead capture templates.

Frequently Asked Questions

Common questions and answers regarding Tidio

Is Tidio free to use?

Yes, Tidio offers a free plan with 50 live chat conversations per month, basic ticketing, and access to the visual chatbot builder.

What is Lyro AI in Tidio?

Lyro AI is Tidio's conversational support bot that uses large language models to answer customer questions naturally using data from your website.

Does Tidio work on WordPress and Shopify?

Yes, Tidio provides dedicated one-click plugins for WordPress, Shopify, WooCommerce, Wix, and other popular CMS platforms.

Can Tidio chatbots recover abandoned carts?

Yes, Tidio includes specialized e-commerce triggers that automatically offer assistance or discount codes when shoppers attempt to abandon their carts.

Does Tidio offer mobile apps?

Yes, Tidio provides native mobile applications for iOS and Android so support agents can reply to live chats on the go.