Desku

Freemium

desku.io

AI-powered customer support and helpdesk ticketing platform that automates customer inquiries across live chat, email, and social channels.

About Desku

Desku is a modern customer support automation and helpdesk management platform engineered for fast-growing e-commerce merchants, digital agencies, and software-as-a-service companies. By unifying fragmented customer communication channels into a centralized inbox, the platform enables support agents to resolve customer tickets faster and reduce operational overhead.

At the core of Desku is an intelligent AI chatbot named Eva that trains directly on store product catalogs, previous support interactions, and internal help center articles. Eva resolves up to seventy percent of common customer inquiries autonomously, including tracking order status, handling refund requests, and providing product guidance, before intelligently routing complex inquiries to human agents.

Desku operates as a cloud-hosted customer support suite accessible via modern web browsers and mobile applications. The platform provides deep native integrations for Shopify, WooCommerce, live chat widgets, and social messengers. Users can explore the system through a functional free starter plan, with tiered monthly subscriptions available for scaling support teams requiring unlimited ticket histories and advanced macro automations.

Key Features

Core capabilities and technical highlights of Desku

Autonomous AI support agent (Eva) capable of answering repetitive customer inquiries without human intervention.

Omnichannel shared inbox supporting live web chat, email, WhatsApp, and social media messaging channels.

Native e-commerce integrations with Shopify and WooCommerce displaying live customer order histories.

Automated macro workflows and trigger-based rules to route, tag, and prioritize incoming support tickets.

Popular Use Cases

How teams, developers, and creators get value from Desku

1Automate e-commerce customer support replies for order status, shipping inquiries, and return requests.

2Consolidate email tickets, website live chat, and social media direct messages into a unified team inbox.

3Deploy context-aware AI chatbots that train on store help articles to resolve common questions around the clock.

4Analyze support agent performance metrics, response times, and customer satisfaction ratings with reporting dashboards.

Frequently Asked Questions

Common questions and answers regarding Desku

Does Desku offer a free plan?

Yes, Desku provides a free starter plan that includes basic helpdesk ticketing, live chat, and access for small support teams.

Which e-commerce platforms integrate with Desku?

Desku integrates natively with Shopify, WooCommerce, Magento, and custom web stores through developer webhooks.

Can the AI bot handle order tracking questions automatically?

Yes, when connected to your Shopify or WooCommerce store, the AI chatbot can look up real-time fulfillment details and answer customer tracking queries.

Can human agents take over conversations from the AI bot?

Yes, human support agents can step into live conversations seamlessly whenever a customer requests human assistance or asks complex questions.

Does Desku support multi-language customer support?

Yes, Desku features automated language translation that allows support teams to communicate with global customers in their native language.