Tiledesk

Tiledesk is an enterprise-ready, open-source conversational artificial intelligence platform, customer messaging hub, and visual chatbot orchestrator engineered for customer support teams, software developers, and enterprise service organizations. Built to unify automated self-service and human-assisted customer care, the software automates inquiry resolution across diverse digital communication channels for businesses worldwide.

The platform integrates large language models, retrieval-augmented generation (RAG), and a no-code visual workflow designer. Support administrators connect company documentation, help center articles, and internal knowledge bases to power autonomous AI service agents. These agents resolve incoming inquiries, extract ticket parameters, and seamlessly route intricate technical issues to live human operators with full conversation context and customer history.

Tiledesk delivers an omnichannel infrastructure accessible via web dashboards, native mobile applications, and REST APIs, deploying across websites, WhatsApp, Facebook Messenger, and Telegram. The software is available as a free open-source community edition and hosted cloud freemium service, backed by scalable commercial tiers for high-volume support operations.